A care coordinator who clears the admin clogging your team.
Trained clinical staff
HIPAA Business Associate
Works inside your EHR
Flat monthly rate
What does a patient care coordinator do?
Role-specific medical professionals, trained for regulated medical environments.
Pre-visit chart review
Prepare each chart with open gaps, results and records before the visit.
No-show follow-up
Reach patients who missed a visit and rebook.
Referral tracking
Send referrals, confirm scheduling and chase consult notes.
Prior authorizations
Prepare and follow up on authorization requests.
Insurance verification
Confirm coverage before the visit.
Portal inbox triage & care-gap outreach
Sort messages by urgency and contact patients due for care.
How it works
Three steps from the first call to a program running inside your EHR.
Book a 15-minute call01
Map your workflows
We list the tasks to hand off and the rules for each.
02
Place your coordinator
A coordinator joins your EHR with role-based access under a BAA.
03
Track and adjust
You review task completion and widen or narrow the scope.
Who we serve
Eligibility is confirmed per patient and per payer at the time of service. The guidance below shows who this service is built for.
Eligible practices
Any practice, any specialty. These roles support the day-to-day operations every outpatient practice has, regardless of the conditions it treats. Includes, without limitation, Family Medicine, Internal Medicine, Geriatrics, Cardiology, Endocrinology, Pulmonology, Nephrology, Neurology, Orthopedics, Physical Therapy, Pain Management, OB-GYN, Dermatology, Behavioral Health and Psychiatry, Urgent Care, Pediatrics, multi-specialty groups, and FQHCs.
Patients who can be billed
Not applicable. Virtual staffing is operational and administrative support for the practice itself, not a billable patient-care program.
Patient Care Coordinator resources
Pre-visit prep pairs with calendar management from our Medical Scheduler.
Patient Care Coordinator: common questions
Related virtual staffing & admin support services
Fifteen minutes to see if it fits.
We’ll walk through how Patient Care Coordinator works for your practice, confirm the fit, and tell you honestly whether Zenith is the right partner.