A medical receptionist who answers every call like part of your team.
HIPAA Business Associate
Answers in your practice's name
Follows your call-routing rules
Clear escalation for urgent calls
What a Zenith receptionist handles
Role-specific medical professionals, trained for regulated environments.
Inbound call handling
Greet, identify the reason and direct each call.
Message taking
Record accurate messages and deliver them through your approved channel.
Patient intake
Collect demographics and insurance details for new patients.
Insurance card capture
Gather and upload coverage information.
Refill and records requests
Log requests and route them to the right team.
Urgent-call escalation
Send emergencies and urgent clinical concerns to your clinician right away.
How it works
Three steps from the first call to a program running inside your EHR.
Book a 15-minute call01
Build the call script
We document your greetings, hours, routing and escalation rules.
02
Answer and route
The receptionist handles calls during your agreed hours.
03
Report
You receive call logs and summaries of common patient questions.
Who we serve
Eligibility is confirmed per patient and per payer at the time of service. The guidance below shows who this service is built for.
Eligible practices
Any practice, any specialty. These roles support the day-to-day operations every outpatient practice has, regardless of the conditions it treats. Includes, without limitation, Family Medicine, Internal Medicine, Geriatrics, Cardiology, Endocrinology, Pulmonology, Nephrology, Neurology, Orthopedics, Physical Therapy, Pain Management, OB-GYN, Dermatology, Behavioral Health and Psychiatry, Urgent Care, Pediatrics, multi-specialty groups, and FQHCs.
Patients who can be billed
Not applicable. Virtual staffing is operational and administrative support for the practice itself, not a billable patient-care program.
Medical Receptionist resources
Heavy booking workloads are better served by our Medical Scheduler.
Medical Receptionist: common questions
Related virtual staffing & admin support services
Fifteen minutes to see if it fits.
We’ll walk through how Medical Receptionist works for your practice, confirm the fit, and tell you honestly whether Zenith is the right partner.