Complaints and Disputes
Effective date: 2026-10-23 · Last updated: 2026-10-23
If something went wrong, tell us. This page explains how to report a problem and what happens next.
How to complain
- Email contact@thezcs.com with the subject “Complaint”.
- Include your practice name, what happened, and any invoice reference.
- Please do not include patient information.
What happens next
- Within 2 business days: we confirm we received it and name who is handling it.
- Within 10 business days: we send a written answer and any fix or refund offered.
- Not satisfied? Ask for escalation. A founder reviews the case and replies within 5 business days.
Billing disputes
Tell us before the invoice due date if you dispute an amount. We pause follow-up on the disputed part while we review it. Refund rules are in the Refund and Cancellation policy.
Governing law
Unresolved disputes are handled under the governing law and venue set out in our Terms of Service and your service agreement.