Refund and Cancellation Policy

This policy applies to services bought from Zenith Care Solutions LLC. Your signed service agreement is the final word if it differs from this page.

Cancelling a monthly service

• You can cancel at any time by written notice (email is fine) to contact@thezcs.com.
• Cancellation takes effect 30 days after we receive your notice. You pay for services up to that date.
• After cancellation no further invoices are sent.

Refunds

• If you paid for a period we did not deliver, we refund the unused part, pro-rated by days.
• Work already delivered is not refundable.
• If we cannot start your service as agreed and you cancel before work begins, we refund what you paid.
• If we made an error in an invoice, we correct it and refund any overpayment.

How refunds are paid

Refunds go back to the original payment method where possible, in the same currency (USD), within 10 business days of approval.

How to ask

Email contact@thezcs.com with your invoice reference and what you are asking for. We reply within 1 business day. If you disagree with our answer, see Complaints and Disputes.