Service Delivery Policy

This policy explains when and how Zenith Care Solutions LLC delivers services to a practice that has signed a service agreement.

What is delivered

Services are staff and work, not a physical product. Nothing is shipped. The scope of each engagement is listed in your written proposal and service agreement.

When it starts

Onboarding starts after the service agreement is signed and the first invoice is paid. It typically takes 3 to 6 weeks, depending on panel size and EHR complexity. We confirm the timeline for your practice in writing.

How it is delivered

• Work is done remotely, inside your EHR or practice systems.
• Working hours and coverage are set in your agreement.
• Your practice keeps clinical oversight and its billing relationship.
• You get a named Zenith contact and regular activity reports.

Delays

If we cannot start or deliver on time, we tell you as soon as we know and agree a new date. Delays caused by system access not being ready on your side move the start date by the same amount.

Support

Mon to Fri, 9:00 AM to 6:00 PM EST. We reply to messages within 1 business day. Reach us on the Contact page. To report a problem, see Complaints and Disputes.